Skip to main content

How to Fix Buttons not Working

Shanie Grancioso avatar
Written by Shanie Grancioso
Updated over 2 weeks ago

Here’s a detailed guide on how to clear the cache and reload pages on different devices and browsers. This is useful when changes to an assessment aren’t appearing or when buttons behave unexpectedly.

πŸ’» Desktop Browsers

πŸ”Ή Google Chrome

  1. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac).

  2. Select "Cached images and files".

  3. Choose Time range: All time (or appropriate).

  4. Click "Clear data".

  5. Then do a hard reload:

    • Windows: Ctrl + Shift + R

    • Mac: Cmd + Shift + R

πŸ”Ή Mozilla Firefox

  1. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac).

  2. Choose "Cache" and set the time range.

  3. Click "Clear Now".

  4. Reload the page using:

    • Windows: Ctrl + F5

    • Mac: Cmd + Shift + R

πŸ”Ή Microsoft Edge

  1. Press Ctrl + Shift + Delete.

  2. Select "Cached images and files".

  3. Click "Clear now".

  4. Use Ctrl + F5 to force reload.

πŸ”Ή Safari (Mac)

  1. Go to Safari β†’ Preferences β†’ Advanced.

  2. Enable "Show Develop menu in menu bar".

  3. Then go to Develop β†’ Empty Caches.

  4. Reload with Cmd + Option + R.

πŸ“± Mobile Devices

πŸ“± Android (Chrome Mobile)

  1. Open Chrome app.

  2. Tap three dots (top-right) β†’ History β†’ Clear browsing data.

  3. Select "Cached images and files".

  4. Tap "Clear data".

  5. Refresh the page.

πŸ“± iPhone/iPad (Safari)

  1. Go to Settings β†’ Safari β†’ Clear History and Website Data.

  2. Confirm the action.

  3. Reopen Safari and reload the page.

πŸ“± iPhone/iPad (Chrome)

  1. Open Chrome.

  2. Tap three dots β†’ History β†’ Clear browsing data.

  3. Choose "Cached images and files", then Clear.

  4. Reload the page.

Did this answer your question?