All Collections
For Candidates
Chat Interview
The Chat Interview link is not working - Unsupported Browser
The Chat Interview link is not working - Unsupported Browser

You've clicked the link to start your Chat Interview but are told 'Unsupported Browser'

L
Written by Luke Perring
Updated over a week ago

This can happen due to a couple of reasons.

  • For the best experience make sure you have the latest version of either Chrome, Firefox, Safari or Edge. You can download any of these browsers either from the respective website or the App/Play store.

  • If you are using one of these four supported browsers and this ‘Unsupported Browser’ window continues to show after clicking the link; Clear your cache –

  • If you have done all the above and it’s still not working, copy the link into Incognito Window – this automatically clears all cache and cookies and will allow you to continue with your Chat Interview.

  • Another option to try and the most common reason for this to happen is because the link is open within the email app and not the browser itself.

    Here's how to fix it –

If you need more information about Chat Interview, head to our Candidate Support page.

Did this answer your question?