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How to Resolve Green Screen Problems

Shanie Grancioso avatar
Written by Shanie Grancioso
Updated over a week ago

💻 1. On a Computer (Windows/macOS)

Problem: Green screen during video playback.

✅ Fix Steps:

  1. Restart your browser or device.

  2. Disable Hardware Acceleration:

    • Chrome:
      Settings > System > Turn off "Use hardware acceleration when available"

    • Firefox:
      Settings > Performance > Uncheck "Use recommended performance settings"

  3. Update Graphics Drivers:

    • Windows: Use Device Manager to update GPU drivers.

    • Mac: Update macOS.

  4. Try a different browser or app.

  5. Clear cache/cookies from browser or app settings.

📱 2. On a Smartphone (Android/iOS)

Problem: Green screen while playing videos or using the camera.

✅ Fix Steps:

  1. Restart your phone.

  2. Update your apps (especially video or camera apps).

  3. Clear app cache:

    • Android:
      Settings > Apps > [App Name] > Storage > Clear Cache

    • iPhone: Reinstall the app.

  4. Update your device software.

  5. Check the screen for physical damage.

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