For a candidate to be registered with Sapia.ai, providing a phone number is mandatory. You must ensure the phone number field is marked as required in Greenhouse.
Navigate to your job by selecting All Jobs > [Job Name].
Click Job Setup.
Select Job Posts and click the edit ✎ icon next to the relevant job post.
Scroll down to Basic Application Information and make sure the Required option is selected for the phone number field.
Note: This setting must be configured for each new job post unless the job was copied or created from a template where the Basic Application Information was already set.
You can also update the Basic Application Information for multiple active jobs at once. Follow the steps HERE to learn how.