You’ll be asked behaviour-based interview questions. These are questions that ask you to give specific examples of where you have completed a similar task in the past, for example, “Can you tell me about a time when you delivered excellent customer service”.
Answer as though you were speaking to an interviewer. The best way to answer behavioural based questions is to use the STAR format:
Briefly describe the Situation and the Task you were given
Explain the Action/s that you took in a moderate amount of detail
Provide a summary and the Result of the situation you are describing
There are lots of resources available online to further support you with any interview preparation you’d like to undertake.