# Sapia.ai Support Centre

> Support Centre

## English

### For Candidates

- [Top tips for completing a Chat Interview](https://help.sapia.ai/en/articles/4095957-top-tips-for-completing-a-chat-interview.md): Have you been asked to complete a Chat Interview by a prospective employer? Check out these hints & tips to a great Chat Interview!
- [I'm having trouble with my Chat Interview](https://help.sapia.ai/en/articles/4473229-i-m-having-trouble-with-my-chat-interview.md): Need help? We're on it!
- [My Chat Interview link is not working, what should I do?](https://help.sapia.ai/en/articles/6378824-my-chat-interview-link-is-not-working-what-should-i-do.md): Have issues with the interview link? There could be multiple reasons why. Head below to find the fix!
- [The Chat Interview link is not working - Unsupported Browser](https://help.sapia.ai/en/articles/4473232-the-chat-interview-link-is-not-working-unsupported-browser.md): You've clicked the link to start your Chat Interview but are told 'Unsupported Browser'
- [I clicked on the interview link and it says I've already completed it](https://help.sapia.ai/en/articles/8720765-i-clicked-on-the-interview-link-and-it-says-i-ve-already-completed-it.md)
- [How much data will completing a Sapia.ai interview use?](https://help.sapia.ai/en/articles/4721229-how-much-data-will-completing-a-sapia-ai-interview-use.md): Data usage, how much data will it take to complete the assessment?
- [How are MyInsight personality profiles generated?](https://help.sapia.ai/en/articles/4096164-how-are-myinsight-personality-profiles-generated.md): Understand how we generate the personality insights for candidates at Sapia
- [I am trying to apply to multiple roles with a company. Why am I not getting a new interview link?](https://help.sapia.ai/en/articles/9245402-i-am-trying-to-apply-to-multiple-roles-with-a-company-why-am-i-not-getting-a-new-interview-link.md)
- [When accessing the Chat Interview, it says "It looks like you have completed this interview, so no need to do it again!" What does this mean?](https://help.sapia.ai/en/articles/9342689-when-accessing-the-chat-interview-it-says-it-looks-like-you-have-completed-this-interview-so-no-need-to-do-it-again-what-does-this-mean.md)
- [How to Answer Behavioural Interview Questions?](https://help.sapia.ai/en/articles/9759350-how-to-answer-behavioural-interview-questions.md)
- [How to Delete Your Assessment or Record](https://help.sapia.ai/en/articles/11532065-how-to-delete-your-assessment-or-record.md)
- [How to Check the Status of Your Applications](https://help.sapia.ai/en/articles/11532104-how-to-check-the-status-of-your-applications.md)
- [How to Update Your Email Address or Information](https://help.sapia.ai/en/articles/11532130-how-to-update-your-email-address-or-information.md)
- [How to Fix an Invalid Email](https://help.sapia.ai/en/articles/11532200-how-to-fix-an-invalid-email.md)
- [How Does Reuse Work?](https://help.sapia.ai/en/articles/11533710-how-does-reuse-work.md)
- [How to Fix “Browser Keeps Loading, Blank Screen, or Blank Page” Issues](https://help.sapia.ai/en/articles/11534075-how-to-fix-browser-keeps-loading-blank-screen-or-blank-page-issues.md)
- [Unmarking Spam: A Guide for All Major Email Platforms](https://help.sapia.ai/en/articles/11536723-unmarking-spam-a-guide-for-all-major-email-platforms.md)
- [How to Fix Buttons not Working](https://help.sapia.ai/en/articles/11563066-how-to-fix-buttons-not-working.md)
- [How do I access my Video Interview?](https://help.sapia.ai/en/articles/5489836-how-do-i-access-my-video-interview.md): Want to begin your Video Interview? Here's where to find it.
- [How to Fix a Camera and Microphone That Aren't Working](https://help.sapia.ai/en/articles/6131940-how-to-fix-a-camera-and-microphone-that-aren-t-working.md): Here's a step-by-step guide to follow if you have no retries left or are seeing a blank screen.
- [Why Can’t I See the Interview Questions?](https://help.sapia.ai/en/articles/5656312-why-can-t-i-see-the-interview-questions.md)
- [I have exhausted all available attempts to retry my interview.](https://help.sapia.ai/en/articles/8709768-i-have-exhausted-all-available-attempts-to-retry-my-interview.md): Here's a step by step guide to follow when you have no retries left.
- [I do not have a webcam](https://help.sapia.ai/en/articles/5489893-i-do-not-have-a-webcam.md)
- [Is this a replacement for a face to face interview?](https://help.sapia.ai/en/articles/5489891-is-this-a-replacement-for-a-face-to-face-interview.md)
- [What is the dress code for an online interview?](https://help.sapia.ai/en/articles/5489890-what-is-the-dress-code-for-an-online-interview.md)
- [Tips for completing your video interview](https://help.sapia.ai/en/articles/5489887-tips-for-completing-your-video-interview.md)
- [What type of interview questions can I expect in my video interview?](https://help.sapia.ai/en/articles/5489885-what-type-of-interview-questions-can-i-expect-in-my-video-interview.md)
- [Do I need to download anything in order to take Video Interview?](https://help.sapia.ai/en/articles/5489863-do-i-need-to-download-anything-in-order-to-take-video-interview.md): What do I need to begin my Video Interview?
- [Where to find the link to my Interview?](https://help.sapia.ai/en/articles/8720774-where-to-find-the-link-to-my-interview.md)
- [How to Resolve Webcam or Microphone Not Ready Alert](https://help.sapia.ai/en/articles/11602922-how-to-resolve-webcam-or-microphone-not-ready-alert.md)
- [How to fix the error: “The media could not be loaded, either because the server or network failed, or because the format is not supported.”](https://help.sapia.ai/en/articles/11603063-how-to-fix-the-error-the-media-could-not-be-loaded-either-because-the-server-or-network-failed-or-because-the-format-is-not-supported.md)

### For Recruiters & Hiring managers 

- [Changes to AI-Generated Content Detection in Talent Insights](https://help.sapia.ai/en/articles/14138394-changes-to-ai-generated-content-detection-in-talent-insights.md)

### Live Interview

- [How to Use Bulk Scheduler in Live Interview](https://help.sapia.ai/en/articles/15453039-how-to-use-bulk-scheduler-in-live-interview.md): This step-by-step guide walks you through scheduling interviews with Bulk Scheduler in Live Interview, from selecting your candidates to sending invitations in one go.

### Integrations

- [Can we integrate Sapia.ai with our ATS, HRIS, or custom integration?](https://help.sapia.ai/en/articles/3615353-can-we-integrate-sapia-ai-with-our-ats-hris-or-custom-integration.md): Integration makes using Sapia.ai even more seamless for your team.
- [SmartRecruiters: What You Need to Get Started](https://help.sapia.ai/en/articles/11462617-smartrecruiters-what-you-need-to-get-started.md): Discover everything you need to get started with SmartRecruiters, the all-in-one hiring platform designed to streamline recruitment and attract top talent.
- [Request the integration with SmartRecruiters](https://help.sapia.ai/en/articles/11462658-request-the-integration-with-smartrecruiters.md): Connect SmartRecruiters with Sapia.ai to activate the connection and enhance the recruitment experience with seamless integration.
- [How to obtain your SmartRecruiters Company ID and Company Name](https://help.sapia.ai/en/articles/11462773-how-to-obtain-your-smartrecruiters-company-id-and-company-name.md): Learn how to quickly find your SmartRecruiters Company ID and Company Name for account setup.
- [Configuring the application experience in SmartRecruiters](https://help.sapia.ai/en/articles/11463235-configuring-the-application-experience-in-smartrecruiters.md): Optimize the candidate journey by configuring the application experience in SmartRecruiters to align with your recruitment needs.
- [Additional config required for setup](https://help.sapia.ai/en/articles/11467156-additional-config-required-for-setup.md): SmartRecruiters requires additional configuration during setup to enable full functionality and ensure smooth integration with your recruitment assessments.
- [How to enable the integration in SmartRecruiters](https://help.sapia.ai/en/articles/11462933-how-to-enable-the-integration-in-smartrecruiters.md): Activating the integration in SmartRecruiters enables smooth connection with Sapia.ai, helping streamline and optimize your recruitment process.
- [Configuring the SmartRecruiters hiring process](https://help.sapia.ai/en/articles/11463432-configuring-the-smartrecruiters-hiring-process.md): Setting up the SmartRecruiters hiring process customizes your recruitment workflow to align with your organization’s needs, improving efficiency and streamlining hiring.
- [How to configure completion statuses in SmartRecruiters \(Recommended but optional\)](https://help.sapia.ai/en/articles/11467148-how-to-configure-completion-statuses-in-smartrecruiters-recommended-but-optional.md): Configuring completion statuses in SmartRecruiters helps track candidate progress more effectively, enhancing visibility in the recruitment process.
- [Sapia.ai's region/environment for SmartRecruiters](https://help.sapia.ai/en/articles/11493633-sapia-ai-s-region-environment-for-smartrecruiters.md): Sapia.ai's region and environment settings for SmartRecruiters ensure optimal performance and data compliance across recruitment platforms.
- [SuccessFactors: What You Need to Get Started](https://help.sapia.ai/en/articles/11467176-successfactors-what-you-need-to-get-started.md): Discover the essential information you need to get started with SuccessFactors, the leading cloud-based HCM solution for managing HR and workforce performance.
- [How to create and whitelist an API User](https://help.sapia.ai/en/articles/11467182-how-to-create-and-whitelist-an-api-user.md): Learn how to create and whitelist an API user in SuccessFactors to enable secure integrations and seamless data access.
- [How to set up OAUTH 2.0](https://help.sapia.ai/en/articles/11467201-how-to-set-up-oauth-2-0.md): Discover how to set up OAuth 2.0 in SuccessFactors to enable secure and modern authentication for API integrations.
- [How to add an assessment vendor](https://help.sapia.ai/en/articles/11467211-how-to-add-an-assessment-vendor.md): Learn how to seamlessly integrate Sapia.ai as an assessment vendor in SuccessFactors to enhance your talent management process.
- [How to add/update assessment packages](https://help.sapia.ai/en/articles/11467520-how-to-add-update-assessment-packages.md): Discover how to manage and update assessment packages in SuccessFactors to support smarter hiring decisions.
- [How to create an assessment subscriber in the event notification subscription](https://help.sapia.ai/en/articles/11467795-how-to-create-an-assessment-subscriber-in-the-event-notification-subscription.md): Learn how to create a subscriber event for assessments in SuccessFactors to streamline talent management and performance tracking.
- [How to update the job requisition and application templates](https://help.sapia.ai/en/articles/11467912-how-to-update-the-job-requisition-and-application-templates.md): Discover how to update job requisition and application templates in SuccessFactors to keep your hiring process efficient and aligned with business needs.
- [How to create an email template with assessment tag \(if required\)](https://help.sapia.ai/en/articles/11468727-how-to-create-an-email-template-with-assessment-tag-if-required.md): Learn how to create a customized email template with an assessment tag in SuccessFactors to enhance candidate communication during the hiring process.
- [How to map/add/update applicant statuses](https://help.sapia.ai/en/articles/11468737-how-to-map-add-update-applicant-statuses.md): Learn how to easily map, add, or update applicant statuses in SAP SuccessFactors to streamline your hiring process.
- [How to set up diversity and inclusion \(DE&I\) mapping](https://help.sapia.ai/en/articles/11468768-how-to-set-up-diversity-and-inclusion-de-i-mapping.md): Discover how SAP SuccessFactors supports diversity and inclusion \(DE&I\) mapping to promote equitable talent management.
- [How to map status movements \(Optional\)](https://help.sapia.ai/en/articles/11468849-how-to-map-status-movements-optional.md): Learn how to map status movements in SAP SuccessFactors based on recommendations from Sapia.ai to enhance recruitment workflows.
- [How to configure the outcome data update \(update-application-status\)](https://help.sapia.ai/en/articles/11468888-how-to-configure-the-outcome-data-update-update-application-status.md): This guide covers how SAP SuccessFactors pushes outcome data to Sapia.ai, ensuring application statuses stay up to date automatically.
- [How to configure reinitiation of assessments](https://help.sapia.ai/en/articles/11469032-how-to-configure-reinitiation-of-assessments.md): Find out how SAP SuccessFactors supports the reinitiation of assessments to improve candidate evaluation and hiring flexibility.
- [How to add the Sapia.ai's Candidate Experience \(Assessment\) to a Requisition](https://help.sapia.ai/en/articles/11512898-how-to-add-the-sapia-ai-s-candidate-experience-assessment-to-a-requisition.md)
- [Workday: What You Need to Get Started](https://help.sapia.ai/en/articles/11501579-workday-what-you-need-to-get-started.md): Before configuring the integration between Sapia.ai and Workday, confirm your Workday user has the permissions below and decide how you'd like the chat interview delivered to candidates.
- [How to create an integration system](https://help.sapia.ai/en/articles/11501614-how-to-create-an-integration-system.md): Learn how to create an integration system in Workday with simple steps for seamless data connection.
- [How to create an Integration System User \(ISU\) for Sapia.ai](https://help.sapia.ai/en/articles/11501621-how-to-create-an-integration-system-user-isu-for-sapia-ai.md): Learn how to create an Integration System User \(ISU\) in Workday specifically for Sapia.ai integration.
- [How to create Integration System Security Groups \(ISSG\)](https://help.sapia.ai/en/articles/11501695-how-to-create-integration-system-security-groups-issg.md): Find out how to create Integration System Security Groups \(ISSG\) in Workday to manage secure access for integrations.
- [How to maintain permissions for an ISSG](https://help.sapia.ai/en/articles/11502737-how-to-maintain-permissions-for-an-issg.md): Learn how to maintain and manage permissions for Integration System Security Groups \(ISSG\) in Workday to ensure proper access control.
- [How to obtain your organization Workday Tenant ID](https://help.sapia.ai/en/articles/14276335-how-to-obtain-your-organization-workday-tenant-id.md)
- [How to Activate Pending Security Policy Changes](https://help.sapia.ai/en/articles/11502790-how-to-activate-pending-security-policy-changes.md): Learn how to activate pending security policy changes in Workday to keep your system up to date and secure.
- [How to create recruitment assessments tests \(Sapia.ai workflow sets\)](https://help.sapia.ai/en/articles/11502805-how-to-create-recruitment-assessments-tests-sapia-ai-workflow-sets.md): Discover how to create recruitment assessments in Workday using Sapia.ai workflow sets for streamlined hiring.
- [How to create assessment statuses](https://help.sapia.ai/en/articles/11502841-how-to-create-assessment-statuses.md): Learn how to create and manage assessment statuses in Workday to track candidate progress effectively.
- [How to edit the 'Job Application' Business Process \(bp: Job Application\)](https://help.sapia.ai/en/articles/11502864-how-to-edit-the-job-application-business-process-bp-job-application.md): Learn how to configure the Job Application business process in Workday to integrate Sapia.ai's assessment step into your hiring workflow.
- [How to configure automatic stage routing \(Recommended but optional\)](https://help.sapia.ai/en/articles/11502953-how-to-configure-automatic-stage-routing-recommended-but-optional.md): Learn how to configure automatic stage routing in Workday to streamline your recruitment process efficiently.
- [How to Edit the 'Assess Candidate' Business Process \(bp: Assess Candidate\) - Email Option](https://help.sapia.ai/en/articles/11509083-how-to-edit-the-assess-candidate-business-process-bp-assess-candidate-email-option.md): Learn how to edit the 'Assess Candidate' Business Process in Workday to deliver the Chat Interview via the Candidate Email option.
- [How to Edit the 'Assess Candidate' Business Process \(bp: Assess Candidate\) - Candidate Task Option](https://help.sapia.ai/en/articles/11509138-how-to-edit-the-assess-candidate-business-process-bp-assess-candidate-candidate-task-option.md): Learn how to edit the 'Assess Candidate' Business Process in Workday to deliver the Chat Interview via the Candidate Task option.
- [How to add Job Requisition Assessment Defaults \(optional\)](https://help.sapia.ai/en/articles/11512871-how-to-add-job-requisition-assessment-defaults-optional.md): Learn how to add job requisition assessment defaults in Workday to simplify the hiring process.
- [How to obtain Recruiting / Human Resources Public Web Service URL \(WSDL\)](https://help.sapia.ai/en/articles/11512888-how-to-obtain-recruiting-human-resources-public-web-service-url-wsdl.md): Learn how to obtain the Recruiting and Human Resources Public Web Service URL \(WSDL\) in Workday for integration purposes.
- [PageUp: What You Need to Get Started](https://help.sapia.ai/en/articles/11578885-pageup-what-you-need-to-get-started.md): Discover everything you need to know to get started with PageUp, the all-in-one talent management platform designed to streamline recruitment and employee development.
- [How to create/modify assessment provider for Sapia.ai?](https://help.sapia.ai/en/articles/11579321-how-to-create-modify-assessment-provider-for-sapia-ai.md): Set up a new assessment provider in PageUp using Sapia.ai, or update an existing one, to enable seamless candidate evaluations.
- [How to create battery/assessment package \(workflow set\)](https://help.sapia.ai/en/articles/11579342-how-to-create-battery-assessment-package-workflow-set.md): Learn how to create an assessment battery or package in PageUp to streamline your recruitment workflow and candidate evaluation process.
- [Teamtailor: What You Need to Get Started](https://help.sapia.ai/en/articles/11579355-teamtailor-what-you-need-to-get-started.md): Get an overview of everything you need to start using Teamtailor, the all-in-one recruitment and employer branding platform.
- [How to manage/setup the automatic trigger in Teamtailor for Sapia.ai's assessment](https://help.sapia.ai/en/articles/11579425-how-to-manage-setup-the-automatic-trigger-in-teamtailor-for-sapia-ai-s-assessment.md): Learn how to set up and manage automatic triggers in Teamtailor to seamlessly integrate Sapia.ai’s candidate assessments.
- [How to manually trigger Sapia.ai's assessment for a candidate application](https://help.sapia.ai/en/articles/11580330-how-to-manually-trigger-sapia-ai-s-assessment-for-a-candidate-application.md): Discover how to manually trigger Sapia.ai’s assessment for a candidate application within Teamtailor’s recruitment platform.
- [How to add a Sapia.ai stage to a job](https://help.sapia.ai/en/articles/12520657-how-to-add-a-sapia-ai-stage-to-a-job.md): Learn how to easily add a Sapia.ai assessment to your Greenhouse job posting to streamline candidate screening.
- [Diversity/Demographic data for Greenhouse](https://help.sapia.ai/en/articles/12864576-diversity-demographic-data-for-greenhouse.md)
- [Auto-advance application to the next stage after the candidate completed the Sapia.ai stage \(optional\)](https://help.sapia.ai/en/articles/12856038-auto-advance-application-to-the-next-stage-after-the-candidate-completed-the-sapia-ai-stage-optional.md)
- [How to trigger the Sapia.ai assessment automatically when candidate submitted application \(optional but recommended\)](https://help.sapia.ai/en/articles/12521120-how-to-trigger-the-sapia-ai-assessment-automatically-when-candidate-submitted-application-optional-but-recommended.md): Learn how to easily trigger the Sapia.ai assessment within Greenhouse to streamline your process.
- [How to create Stage Transition Rules for a job](https://help.sapia.ai/en/articles/12520935-how-to-create-stage-transition-rules-for-a-job.md): Discover how to create a stage transition rule in Greenhouse to automate and streamline your hiring workflow.
- [How to edit the basic application information](https://help.sapia.ai/en/articles/12520710-how-to-edit-the-basic-application-information.md): Learn how to update basic application details in Greenhouse.
- [Greenhouse: What You Need to Get Started](https://help.sapia.ai/en/articles/12520387-greenhouse-what-you-need-to-get-started.md): Learn what you need to get started with Greenhouse ATS, a popular recruiting software that helps streamline hiring processes for businesses.
- [Request the integration with Greenhouse](https://help.sapia.ai/en/articles/12520450-request-the-integration-with-greenhouse.md): Find out how to easily enable the Sapia.ai integration in Greenhouse to enhance your hiring process with smart, automated candidate screening.
- [How to generate the Harvest API key](https://help.sapia.ai/en/articles/12520539-how-to-generate-the-harvest-api-key.md): Learn how to generate a Harvest API key in Greenhouse to securely connect with Sapia.ai.
- [How to set up an Integration System User](https://help.sapia.ai/en/articles/12520617-how-to-set-up-an-integration-system-user.md): Learn how to easily set up an integration system user to streamline secure data exchange between Sapia.ai and Greenhouse.
- [How to obtain ISU \(Integration System User\) ID?](https://help.sapia.ai/en/articles/12855389-how-to-obtain-isu-integration-system-user-id.md)
- [Setting up webhook for candidate and application deletions](https://help.sapia.ai/en/articles/12527879-setting-up-webhook-for-candidate-and-application-deletions.md): Understand how to manage or remove application and candidate webhooks in Greenhouse for cleaner data handling.
- [List of Harvest API permissions](https://help.sapia.ai/en/articles/12527967-list-of-harvest-api-permissions.md): Explore the full list of Harvest API permissions available in Greenhouse to better understand data access and integration capabilities.
- [Sapia.ai's region/environment for Greenhouse](https://help.sapia.ai/en/articles/12594399-sapia-ai-s-region-environment-for-greenhouse.md)
- [How to Send and Resend Candidate Assessments in Dayforce](https://help.sapia.ai/en/articles/14734394-how-to-send-and-resend-candidate-assessments-in-dayforce.md): The Recruiting module allows you to evaluate candidates by initiating or re-triggering assessments based on their stage in the hiring pipeline, ensuring only qualified talent moves forward in the s...
- [How to Attach Sapia.ai Assessments When Creating or Editing a Job requisition in Dayforce.](https://help.sapia.ai/en/articles/14734491-how-to-attach-sapia-ai-assessments-when-creating-or-editing-a-job-requisition-in-dayforce.md): This guide explains how to configure these assessments to ensure candidates are evaluated effectively during the application phase.
- [How to Add a New Role](https://help.sapia.ai/en/articles/15185781-how-to-add-a-new-role.md): Connecting a new provider to Dayforce requires a secure setup process. Before the systems can share information, you must create a dedicated "User Role".
- [Dayforce: What You Need to Get Started](https://help.sapia.ai/en/articles/14733737-dayforce-what-you-need-to-get-started.md): Setting up a successful connection between Dayforce and Sapia.ai requires precise configuration of "tokens"—the specific credentials and URLs that allow the two systems to communicate.
- [How to Add an External Integration](https://help.sapia.ai/en/articles/14733581-how-to-add-an-external-integration.md): Connecting Dayforce with Sapia.ai allows for seamless data flow and enhanced functionality.
- [How to Update an Integration](https://help.sapia.ai/en/articles/14733643-how-to-update-an-integration.md): Setting up an integration is rarely a "set it and forget it" task. Whether you need to update an API key or refresh credentials, the External Integrations menu allows you to keep your third-party c...
- [Setting Up Outcome Data Status \(status change\) via flat-file Integration for Dayforce](https://help.sapia.ai/en/articles/14317684-setting-up-outcome-data-status-status-change-via-flat-file-integration-for-dayforce.md): This guide covers how Dayforce pushes outcome data to Sapia.ai via flat-file \(CSV\), ensuring application statuses stay up to date automatically.
- [Settng Up Demographics Data via flat-file Integration for Dayforce](https://help.sapia.ai/en/articles/15052633-settng-up-demographics-data-via-flat-file-integration-for-dayforce.md): This guide explains how to configure Dayforce to send candidate demographic data to Sapia.ai via flat-file \(CSV\) export.
- [Setting Up Leaver Data \(Churned Employees\) via flat-file Integration for Dayforce](https://help.sapia.ai/en/articles/16244106-setting-up-leaver-data-churned-employees-via-flat-file-integration-for-dayforce.md): This guide explains how to configure Dayforce to send leaver \(churned employee\) data to Sapia.ai via flat-file \(CSV\) export.
- [How to Obtain Outcome Data Status via-flat-file Integration for Oracle \(ORC\)](https://help.sapia.ai/en/articles/15322890-how-to-obtain-outcome-data-status-via-flat-file-integration-for-oracle-orc.md): This guide covers how Oracle Recruiting Cloud pushes outcome data to Sapia.ai via flat-file \(CSV\), ensuring application statuses stay up to date automatically.
- [How to Obtain Demographics Data via flat-file Integration for Oracle \(ORC\)](https://help.sapia.ai/en/articles/15357882-how-to-obtain-demographics-data-via-flat-file-integration-for-oracle-orc.md): This guide explains how to configure Oracle Recruiting to send candidate demographic data to Sapia.ai via flat-file \(CSV\) export.

### Privacy and Security

- [Why does the Sapia.ai privacy policy cover multiple regions?](https://help.sapia.ai/en/articles/4721253-why-does-the-sapia-ai-privacy-policy-cover-multiple-regions.md)

### Setup and Configuration

- [Importing Data via sFTP \(for integrated customers\)](https://help.sapia.ai/en/articles/12394560-importing-data-via-sftp-for-integrated-customers.md)
- [How to Import Leaver \(Churn\) Data via flat-file](https://help.sapia.ai/en/articles/15064080-how-to-import-leaver-churn-data-via-flat-file.md)

### Device-Related Issues

- [How to Resolve Green Screen Problems](https://help.sapia.ai/en/articles/11602798-how-to-resolve-green-screen-problems.md)